Cancellation and Refund Policy

7 Days Money Back Policy

TrayoHost Offer's our Customer with an 7 days moneyback Refund Policy.This Policy allows our Valuble customers to use our Service at 100% Risk Free.

Refund Policy for Shared, Reseller, VPS Server, Dedicated Server, Cloud Hosting Plans

Our Refund Policy Applicable only for new clients. Existing clients will not eligible for the 7 days money back policy even for new orders. We would be happy to give you an full refund within the 7 days of purchase if you are not comfortable with our Services. The money refunds are not apply for monthly plan &. If you request for refund after 7 days of the same purchase date (For Quarterly or Above plan) no refund.
There will be no Refunds for Domain Registration,Renewals,Domain Transfers.
There will be no Refunds for Hosting/Addons/License Renewals
There will be no Refunds for Services/Hosting Packages which includes Free Billing Software (Plesk/Blesta/WHMCS) As we need to pay for License to Concerned Vendors.
There will be no Refunds for Malwares/Phising/Spamming Related Issues
There will be no Refunds if the customer Requested for Migration of service from other servers as it will have some admin works to perform the migration task.
There will be no Refunds if the customer Violated our Terms of service/FUP Policy
To get a Refund customer should create an cancellation request from the clientarea and open a ticket. The refund will be processed in 7 – 10 working days to your original Payment method from our end. Before Doing the cancellation request make sure you have taken all your backups. After the cancellation of Service, Our company cannot be held responsible for data loss due to suspension or termination.

Paypal Dispute Handling

Incase of any Paypal Dispute Raised by an customer the payment you have made on the invoice will be reversed.The service will be suspended.You can contact our Support before opening an dispute to resolve your issue smoothly
Incase of any Data loss due to service suspension/termination in Paypal Dispute cases we are not responsible !

VPS / Dedicated Servers, License's and SSL Certificate Does not Eligible for Refunds All sales are final.

Updated & Effective From 1st June,2020